Subscription and renewal

Your subscription

Subscription (Clinic Admin) shows your plan and its dates: Trial starts / Trial ends during the free trial, and Current period starts / Current period ends after that.

New clinics start with a 15-day free trial.

What a plan includes

Plans differ in features (for example AI drafting in Quick Visit, the AI history summary) and allowances (AI usage and WhatsApp messages per period). If you open something your plan doesn't include, you'll see "This feature isn't included in your current plan." Current usage is under Clinic Settings → Usage.

Before your plan ends

For the last 7 days of a trial or period, a banner across the top of the app says when it ends, with Renew now. Other staff see "Ask your clinic admin to renew."

Renewing or changing plan

1. Click Renew now on the banner, or go to Renew plan (also Subscription → Renew or change plan).
2. Choose a plan and the Billing period (monthly or yearly).
3. Add a Note for the Clinic24x7 team if useful, for example "Paid by UPI, reference 4512…".
4. Click Request renewal. "Request sent. Pay using the details below."
5. How to pay: pay the amount shown using the payment details on the page (UPI or bank transfer).
6. The Clinic24x7 team confirms the payment and switches the plan on. Everyone at the clinic signs in again.

While the request is waiting you'll see Renewal requested, with the amount and payment details. Withdraw request cancels it. Don't withdraw if you've already paid; tell support instead. If the team declines a request (for example because no payment arrived), you'll see their reason and can send a new one. Your earlier requests are listed under Earlier requests.

If your plan has ended

"Your clinic's plan has ended." Until it's renewed:

• Everyone can still sign in, but only Renew plan and Help & support open. Every other page sends you to Renew plan.
• Your data is safe. Nothing is deleted. Everything is back the moment the plan is switched on.
• Only the Clinic Admin can request the renewal. Other staff see "Only your clinic admin can renew the plan."

Stuck? Use Contact support on the Renew page, or Help & support, which keeps working while the plan has ended.

Cancelling

Subscription → Cancel subscription: "Your clinic's subscription will be marked cancelled and access may be suspended." If you're leaving, first download what you need, and talk to us about your patients' data.