Getting help

Help & support

Everyone at the clinic can contact the Clinic24x7 team from Help & support in the sidebar (or Support in the mobile app). It works even if your plan has ended.

Reporting a problem

1. Click Report a problem.
2. Subject: short and specific, for example "Invoice PDF downloads blank".
3. What is it about?: Something isn't working, Question / how do I…, Suggestion, Billing or subscription, Account or login, or Something else.
4. How urgent?: Not urgent, Normal, or Urgent — blocking work.
5. What happened?: what you were trying to do, what you expected, and what happened instead.
6. Screenshots (optional): up to 5 images. A screenshot often saves a lot of back and forth.
7. Click Send to support. "Sent — TKT-000123. We'll reply here."

Your browser or device details and the page you were on are attached automatically, so you don't need to describe them.

Following up

Replies appear on the ticket, and a New reply marker shows on tickets with unread replies. If it says "The support team is waiting for your reply", answer on the ticket.

• Close ticket when you're done.
• Reopen if the problem comes back.

Clinic Admins see every ticket from the clinic. Other staff see their own.

Before you write

• Search these docs (press /).
• Check Troubleshooting for common problems.

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If you can't sign in at all, or you're not a customer yet, use the contact page.